Version 1.0: These terms were last updated on 1st May 2018. They may be updated in the future and we’ll post the new version here on our website.
Data security and back-up
Here’s how our data security and back-up procedures ensure we take the highest standard of care with our users’ information.
We take the security of customer data very seriously.
All information which passes between our servers and your computer is encrypted using high-grade 256-bit Secure Sockets Layer (SSL) technology, the same technology that banks use to protect data. We are constantly working to ensure that we meet the GDPR compliance requirements.
Our servers are hosted by Fasthost, a hosting facility with two data centres in England. Fasthost is ISO 27001 certified and has very tightly controlled physical security and highly resilient networking and power facilities.
We go to great lengths to ensure your business data is safely stored. As well as having multiple live copies of our database available in case of failure, we also take snapshot backups of data every minute and transfer these off-site, asymmetrically encrypted, within seconds of them being taken. To give us the highest confidence in data integrity, all live data is stored using ZFS, a production-grade file system that provides the strongest protection against data corruption.