Frequently Asked Questions
1. What is i-Nucleus and who is it for?
i-Nucleus is designed for small, medium and large educational establishments, such as schools, colleges, academies, language centres or any other private learning businesses. Individual tutors can also benefit from the features of the platform.
2. How much does i-Nucleus cost?
Our clients can start with a our FREE starter package. For our paying clients, we offer 4 basic types of price plans with different features to match your unique requirements. You can find full details of the cost structure on our pricing page.
3. How safe is my data?
All information which passes between our servers and your computer is encrypted using high-grade 256-bit Secure Sockets Layer (SSL) technology, the same technology that banks use to protect data. We are constantly working to ensure that we meet the GDPR compliance requirements.
Our servers are hosted by Fasthost, a hosting facility with two data centres in England. Fasthost is ISO 27001 certified and has very tightly controlled physical security and highly resilient networking and power facilities.
Of course, you own your data. You can export all of your i-Nucleus data at any time in Excel Spreadsheet (XLS) format, and analyse it or back it up yourself, as you see fit.
4. How private is my data?
We take your privacy very seriously.
5. Do you have a referral scheme?
Yes, we do.
We are confident that you will love i-Nucleus so if you know other businesses who you think will benefit from i-Nucleus, let us know. If they subscribe to i-Nucleus via your referral, you’ll both receive a 10% discount on your next subscription payment. You’ll both keep getting the 10% discount so long as the original referrer still subscribes to i-Nucleus.
You’ll receive a further 10% discount for each subsequent referral you make, so if you make ten successful referrals you’ll be using i-Nucleus for free!
6. How do I make the payment?
Once your trial period ends or when you renew your subscription, we will send an invoice to your email with all the payment details. You will be able to pay via a bank transfer or any major debit or credit card.
7. Can I migrate my old data to i-Nucleus?
Of course. If you are with a different provider and you wish to transfer to us, i-Nucleus has the tools to migrate the data from your old platform in a seamless and hassle-free way. Just let us know, and we will be more than happy to help you.
8. Do I have to buy the on-boarding service?
Not necessarily. However, one of our team members can get hands-on with your business site, customise the settings, provide training and tips to your team and advise you on how to maximise the benefits of i-Nucleus best.